TERMS OF SERVICE
Thank you for visiting our Big Pine Printing website! By placing an order for products and services with Big Pine Printing you, the customer, agree to be legally bound by these terms and conditions. By using this Site, uploading any data or images or ordering products, you are indicating your agreement to be bound by these terms and all revisions thereof.
You acknowledge and agree that any data, materials or content, including but not limited to: designs, text, photos, images, or other material contained or distributed on or through our Big Pine Printing website content, is protected by copyright and other proprietary rights and laws. You may not use, reproduce or distribute any Site Content without the authorization of the owner of such Site Content, except for uses permitted by law.
Big Pine Printing respects the intellectual property rights of others so we ask you to do the same.
Pricing & Quotes:
Prices and quotes do not include state sales tax. Prices quoted do not include shipping costs unless itemized in quote; you will be responsible for paying all shipping and handling charges. Quotes are valid (30) days from the original date and are based on the cost of production prevailing from the date of the original quote, and are subject to change. Quotes are also based on the accuracy of the specifications provided by you (customer), and are subject to change if artwork and/or other information is different than original quote; if this happens, Big Pine Printing will make all reasonable efforts to notify Customer of price changes in advance before production starts.
All Purchase Orders are subject to acceptance by Big Pine Printing and we reserve the right to reject any purchase order without cause. If your purchase order is accepted, Big Pine Printing will issue an order confirmation via email (or other specified method). It is your responsibility to review and verify the accuracy of your purchase order to ensure that it is consistent with, and conforms to, your original request.
Big Pine Printing accepts payment by cash, check, PayPal (you do not have to have a PayPal account to buy through PayPal), Visa, Mastercard, American Express and Discover. Orders must be paid in full within (30 DAY terms). Big Pine Printing reserves the right to request 50% deposit on C.O.D jobs prior to production. Big Pine Printing reserves the right to request a 50% deposit on any order over $1000.00 prior to production. All printed products shall remain the property of Big Pine Printing until they are paid in full. Big Pine Printing reserves the right to charge 3% per month on invoices dated more than (30) days.
Changes & Additional Charges:
Big Pine Printing will notify you of any additional charges for time and materials in the event your order is modified during the production process. Big Pine Printing may at its discretion propose modifications to the size and/or specifications of your order in efforts to avoid excess waste and/or improve the final product of your order. Unless indicated in your quote, the following may be added to your order as an additional charge: ($150.00)
Shipping (Domestic Orders Only):
All orders are limited to the continental US only. We will make every effort to ship your order as quickly as possible but under no circumstances will Big Pine Printing be liable for any costs, delays, or damages incurred by the carrier providing delivery services. Please allow (14, if not more) business days to process your order (not including weekends or holidays) unless otherwise noted. Big Pine Printing will deliver products according to your shipping instructions so if you have any special shipping needs please contact us.
All orders are usually shipped via UPS ground. We have found that UPS offers the best service for shipping within the continental United States. They offer tracking and insurance and are very fast to deliver and easy to work with. If you would like expedited shipping, please email us and we will happily help you arrange that at an extra charge.
Tracking Your Order:
Once your order has shipped you will receive an email confirmation with your UPS/USPS tracking number (UPS & Priority Mail packages only). Use this number to track your order at www.ups.com or www.usps.com. If you have questions about your order, please call us at 763-263-7010, or email us Michelle@BigPinePrinting.com
Cancellations will not be accepted after Big Pine Printing has issued and sent order confirmation. Subsequently, Big Pine Printing reserves the right to charge you for all cost incurred as a result of cancellation.
Refunds & Credits:
Refunds and credits are provided at Big Pine Printing’s sole discretion. Returns are accepted within (5) days of delivery. Your return must be accompanied by the original order details (or a copy) and reason for the return. Original shipping and handling charges are non-refundable. Please contact us at 763-263-7010 or 612-963-5332 or email us at Michelle@BigPinePrinting.com so we can process your return.
Errors and Omissions:
You must sign-off on all final proofs before the printing process commences. Under no circumstances will Big Pine Printing be responsible for any errors or omissions overlooked during the proofing process.
Proofing, Color Matching & Print Quality:
All reasonable efforts shall be made to obtain the best possible color reproduction on final printed products but variation is inherent in the print process. It is understood and accepted as reasonable that Big Pine Printing shall not be required to guarantee an exact match in color or texture between the customer’s photograph, transparency, proof, electronic graphics file, previously printed matter, or any materials supplied by the customer and the customer’s final printed product. All print jobs require at the minimum a digital proof. All supplied plates must have a contract proof and cut/folded mockup. Scoring price shall mean folder scoring only.
Over-Runs or Under-Runs:
You agree to accept 5% over-run or 5% under-run of ordered quantities. Big Pine Printing will bill or credit you accordingly for any quantities beyond this tolerance limit.
Archiving of Customer Work:
Big Pine Printing assumes no responsibility for the archival of customer orders, electronic or otherwise.
Failure to Retrieve Completed Order:
Where you fail to collect an order within (10) business days from notification of completion of the order, Big Pine Printing shall be entitled, at its discretion, to either store the order until actual delivery or collection is made and charge you for the costs (including insurance) of storage or to dispose of the order (provided that you shall remain liable for payment in respects of the order). Big Pine Printing assumes no responsibility for any artwork, plates, disks or other input materials that you may provide in connection with an order (10) business days after completion of an order.
Limitation of Liability:
Big Pine Printing shall not be liable for any indirect, special or consequential damages, loss of profits, economic loss, loss of goodwill or loss of anticipated savings or loss of data.
Big Pine Printing shall not be liable from any claim, loss, expense, and/or damages arising out of the violation of copyright or trademark laws from the illegal use of images, photographs, slogans, trademarks, or graphical work supplied by you.